FAQs
FAQs
Shipping & Tracking
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
Please expect to wait up to: 60 days* for Countries like Brazil with a slower postal system.
Please also be aware that the postage time does not include handling and processing prior shipment.
*Based off previous orders and postal office estimations
HOW DO I CHECK THE STATUS OF MY ORDER?
Just click on "Track My Order" on the top menu on themedspa.store to find the real-time update of your shipment. We will also be updating you via Email regarding the status of your Order so make sure that you've added The Medspa Store to you Email contacts - After all We're friends, Aren't We?
WHERE IS MY TRACKING NUMBER?
Your Tacking number is your order number.
WHERE IS MY ORDER BEING SENT FROM?
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a fulfillment center in Asia that all of our products ship from.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to the United States, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland Ireland, Belgium, and New Zealand!
MY PARCEL ARRIVED BUT I'M MISSING ONE OF MY ITEMS!
No stress! This is normal and your remaining items are on its way. Here at The Medspa Store® we carry products that might ship from different warehouses and locations to fulfill your entire order. If you've ordered multiple products it is likely your items will arrive within a few days of each other.
You may have received multiple tracking numbers. Please be sure to check the status of each delivery for more information!
WHAT IS YOUR REFUND POLICY?
DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged item you must notify us within 3 days of receipt at info@themedspa.store for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced. Accidents happen! If you have received an incorrect item in your order please contact us at info@themedspa.store so we can get a replacement package out to you as soon as possible!