Money Back Guarantee

Our Guarantee lasts for 30 days after receiving the order. A customer care team member can respond to your concerns about our products and services. All refunds will be reimbursed back to the original form of payment once the equipment has been received by the warehouse. The guarantee won’t cover problems if you misuse a product or change the way it works. Money Back Guarantee returns must have your name and order number on the return package so we can quickly identify the return. For Spa equipment that is worth $10,000, we provide a much longer Money back guarantee. We also can arrange for installation for big Spa Machines. Please don’t hesitate to reach out to us info@themedspa.store.

Warranty On All Qualified Equipments 

1 Year warranty from date of invoice.

Warranty for Malfunction & Manufacturer’s defect only ( parts, labor & shipping not included). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer’s defects discoverable upon reasonable inspection on date of delivery, unless the Warranty holder (1) submits photograph of defect or damage taken no later than date of delivery; and (2) reports defect or damage to company within 24 hours of date of delivery. Notwithstanding anything to contrary herein stated, this Warranty DOES NOT apply to any malfunction or manufacturer’s defect unless Warranty holder: (1) obtains a return authorization number issued by company; (2) ships damaged or defective product to company under that authorization number together with original packaging and tracking number of carrier pursuant to which equipment was originally delivered; The company will issue company credit only for returns. No refunds. IN THE EVENT OF CHARGEBACKS OR STOP PAYMENTS, THIS WARRANTY IS VOID. THE RECEIVER MUST BE PRESENT UPON ARRIVAL OF MERCHANDISE. ANY DAMAGE DUE TO SHIPPING, DO NOT REMOVE ITEMS FROM THE ORIGINAL PACKAGING AND MUST BE REPORTED TO themedspa.store. ANY CLAIM OR DAMAGE NOT REPORTED WITHIN 24 HOURS WILL NOT BE HONORED.TERMS & CONDITIONS OF PURCHASE

Important Note*:.themedspa.store strongly requires you to ship your return with insurance using FedEx or UPS carriers. If there is any damage to the item upon return, we reserve the right to refuse refund or to assess a restocking/repair fee to be subtracted from your return amount. themedspa.store, Skin Act will not be responsible for damage during return shipment. It is the responsibility of the sender to file a damage claim with their chosen carrier. Any shipment that is refused from the page without first contacting themedspa.store, may be subject to a restocking fee if the item is used and/or our cost for shipping, whichever is greater. If the customer has an item that, for safety reasons, cannot be repackaged, the customer may be charged a restocking fee for the parts that cannot be reused. This includes but is not limited to: All The Medspa Store Brand Products (Including Gift Packages), Diamond Microdermabrasion TipsVacuum FiltersFacial Massage BrushesParts & Accessory SalesMicrocurrent Self-Use Masks & EyepadsIf you have any questions, please contact our corporate office at the number below.

Limitations Of Warranty 

1- The customer’s purchase is covered by a 1 Year limited warranty. Some items come with a Lifetime Warranty, in which case the warranty term extends to the life of the unit, but all the other warranty limitations still apply, such as improper use, damage due to natural elements, water damage and etc. All electronics and hydraulic pumps are covered by an industry standard 360 days warranty from the date of the purchase.

2- themedspa.store shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as fire, water damage, freeze, etc.

3- themedspa.store reserves the right to replace any discontinued item with a like or similar item.

4- A licensed plumber must perform all installation for plumbing and all plumbing-related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to themedspa.store for all plumbing-related warranty issues.

5- All transit costs for items returned to themedspa.store or replaced by themedspa.store is the customer’s sole responsibility.

6- An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.

7- Any reconditioned, open box, and floor models are sold as is and do not include a warranty unless otherwise noted by themedspa.store