Below are some frequently asked questions about Shipping & Delivery. You can always contact us if you do not see your question answered below.
Which courier will be used for delivery?
USPS, UPS, DHL, or FedEx will ship orders for United States delivery. UPS will ship international Orders, via DHL, FedEx, YunExpress, UBI, or by your domestic couriers, depending on your country and region.
How much does shipping cost?
We made the delivery process more accessible and hassle-free by giving you FREE shipping for all orders (no minimums), both within the USA as well as to many countries worldwide.
How can I track my order?
Once your order has been processed and shipped, you will receive an email with a tracking number and can track your order via our website, Track Order, or the shipping carrier’s website, as you prefer.
Will I need to pay customs duties?
For international deliveries (meaning deliveries to countries other than the United States), the customer is responsible for customs clearance, including payment of relevant import taxes, unless otherwise stated. For certain products only, customs clearance is provided (for some countries) by The Medsoa Store. Please get in touch with us regarding your specific products and location if you want more information. For United States deliveries, you will not need to pay customs duties.
How long will it take to get my order?
Once you place an order, processing begins, taking 1-5 business days. You will receive an email once your order is shipped.
Transit time varies depending on different factors, including the specific product(s) you ordered and your exact location. If you want to know the approximate shipping time for a particular product, please get in touch with us and let us know, and be sure to include your delivery location. Alternatively, you may keep in mind the following conservative estimates:
Transit time for the following countries will take 3-10 business days.
Transit time for the following countries will be 5-15 business days.
- Hong Kong
- New Zealand
- United Kingdom
Transit time for most other countries will be approximately 8-25 business days. If your location is not listed above, we may still be able to ship to your address, and you can contact us to confirm and find out the approximate shipping time.
Please note that The Medspa Store is not responsible if your package is not received within the estimated time frames, as third-party couriers can cause unforeseen delays. Therefore, no refunds will be provided based on reasonable shipping delays (good is a maximum of 45 days from the date of order).
We try to exceed your expectations and deliver without delay. Thank you for your understanding.
Packages Lost in Transit or Missing Packages:
The Medspa Store is not responsible for lost, stolen, or damaged shipments, should such damage or loss occur during the shipping process handled by third-party couriers.
Therefore, please understand that no automatic refunds will be made if a package is lost, stolen, or damaged during shipping. We will do our best to assist you if you need assistance filing a claim with the relevant courier, including submission of the required documentation.
Re-routed or Refused Packages and Import Tariff Refusals:
Orders re-routed to a different delivery address by you will not be eligible for refunds.
Orders for which delivery is refused by you (including delivery banned by the customs authorities in your country, and including your refusal or negligence to pay import tariffs being charged by customs authorities in your country) will receive a refund after the package has been returned to us, minus 40% to cover shipping and associated fees.
Please note that many packages require a signature to ensure safe delivery. Please provide you or someone responsible at your shipping address will be available to sign for your delivery if required.
Thank you for your understanding.